If you don’t see a thumbnail of the picture or can’t play the video file after you upload it within EthOS, it means the upload most likely failed. The best way to confirm this is to go to the My Tasks page (where it lists all the tasks) and see if the Number of Entries shows 0. If that task shows 0, the file did not upload correctly. The best solution is to go back into the task and upload the file again via your phone’s gallery. All pictures/videos/screen recordings you take should automatically be saved to your phone’s gallery, where you can upload them again. If the file doesn’t upload again, it may be corrupt, and you will then have to take the picture/video/screen recording again. You can also send us the file to support@ethosapp.com, and we will manually upload it to the task for you. When doing so, please let us know the Project Name and the Task Name so we can upload the file for you.
Note: If your media file is larger than 25MB, your email provider may not allow you to send it via email. If this is the case, you can upload your media to Dropbox, Google Drive, OneDrive, or any other file-sharing service and send us the link via email.
Uploading Tips
- As your upload begins, stay on the same page within EthOS until the file is uploaded
- If you have Wifi available, upload via Wifi instead of using your cellular data.